Making Complex Energy Management Intuitive

The product is complex, serving both internal Zen Ecosystems teams and external customers. Internally, it supports a variety of roles, including account executives and energy market specialists. Externally, customers have access to the platform, which accommodates a wide range of user roles, from high-level executives overseeing energy strategy to staff managing individual devices and installations on the ground.

I was brought in to improve the design of the application, applying design best practices and usability heuristics. Using contextual design, I worked directly with users to understand their workflows and update the application to better serve the needs of all user types.